FAQs

How long will it take to receive my order?

For ready made items our current processing time is between 1-3 business days. This does not include shipping time. Please refer to our shipping policy for more information including standard delivery times.

For custom and made to order items, our current processing and production time is between 3-10 business days. This excludes shipping. Larger or more complex custom made orders may take longer to produce. Rush orders can be made available, subject to a rush fee.

Will Sold out items be restocked?

There is chance a sold out item may come back in stock however, It is unlikely as our focus is on creating unique and exclusive items in limited quantities. You can sign up for our newsletter to stay updated on restocks or new product launches.  

What is a custom order?

Any items currently sold on the site can be produced as a custom order. Custom orders allow you to have more control over the colour and print of your item. You can fill out our contact form for more information and we'll be in touch. 

Can a sold out item be reproduced as a custom order?

It is unlikely as certain fabrics are only available in limited quantities, colours, prints etc. and based on the season and supplier, may no longer be readily available. You can always contact us to check or inquire more.

How much does a custom order cost?

Due to an array of custom options available (text on masks, special prints, sizing etc.) prices for these items vary based on your needs. At this time is it best to contact us with your inquiry and we will be able to provide a quote. 

Is each print available in each size? What do I do if I really like a print not made in my size?

As each item is only made once or in very limited quantities, we may not be able to accommodate producing that print in every size. Typically, the sizes available in each print are already listed on the website. If you have utterly fallen in love with a print or design not listed in your size, you can always contact us to check if we can make it as a custom order in your size. However, please keep in mind this option is only subject to availability and there are no guarantees. 

Can I place a custom order for an item not currently sold on the site? (ex. Custom PJ's or hoodies)

Great question. You can always inquire about any idea or request you have. However, depending on what it is you're looking to order, we may or may not be able to accommodate. It is best to contact us here.